Returns & Refunds Policy

Last updated: July 2026

This policy explains how returns and refunds are handled. Because this website is a catalogue and enquiry service, the way returns and refunds work is different from an online store.

No online payments on this website

Keystone Building Supply LLC does not collect product payments through this website. Any purchase is arranged directly with the business, so return and refund terms are set as part of that direct transaction — not online.

Confirm before you buy

Return and refund eligibility should be confirmed directly with us before purchase. We are happy to explain what applies to the specific materials you are considering.

Items that may have restrictions

Some materials may have limited or no return eligibility, for example:

• Special-order or custom items.
• Cut, mixed, tinted, or made-to-measure materials.
• Opened, used, installed, or damaged materials.
• Clearance or final-sale items.

Proof of purchase and inspection

• Proof of purchase may be required to process a return or refund.
• Please inspect materials promptly at pickup or on delivery and report issues quickly.

Refund method and timing

Where a refund is agreed, the method and timing depend on the original transaction and the terms confirmed with the business. We do not promise returns or refunds for every product, and we do not apply a fixed return period through this website.

Before returning anything

Please contact us first so we can confirm whether an item is eligible and how to proceed: 779-245-8764 or support@keystonebuildingsupply.com.